FAQs


Covad.net Email (name@covad.net)

 

What is EasyMail?
EasyMail is the interface for managing your covad.net email. In EasyMail you can, create/delete email accounts, change passwords, set email forwards, view usage, and set your SPAM filters.

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How do I access EasyMail?
EasyMail can be accessed directly by clicking on the Covad.net Email link under the Service Details section in My Covad Account.

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How do I initially set up my email addresses?
This information will help you set up email accounts at the Covad.net domain (e.g. userID@covad.net).
1. Click on the Covad.net Email link in My Covad Account which will open up EasyMail.
2. On the Accounts tab, select the Create button
3. Enter the username and password and click Apply.
4. You can also have email sent to your Covad.net email address forwarded to another address.
This setting must be done by logging into Webmail (www.webmail.covad.net).
5. When you are done creating all your accounts, click OK.

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How can I change my email account password?
1. Click on the Covad.net Email link in My Covad Account which will open up EasyMail.
2. On the Accounts tab, type in the new password you would like in the password field and click Apply.
3. When you are done making all changes, click OK.
4. You cannot change the primary email address password from EasyMail. To change the primary email account password, click on the Account Information link, then the Security link. Note: Changing the password here will also change the password for My Covad Account.

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Can I purchase additional mailboxes from Covad?
At this time, you cannot purchase additional covad.net email boxes beyond the amount of email boxes included with your service.

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If I use email at the Covad.net domain, what should my email settings be?
Below are the settings for covad.net email:
Outgoing (SMTP): smtp.covad.net or mail.covad.net
Incoming (POP): pop3.covad.net or mail.covad.net


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I use Netscape email. Why won't it work with my email address as the username?
Depending on your version of Netscape, you may need to replace the "@" in your email address with either "." (a period) or a "%". Some Macintosh users may need to do this as well depending on their mail client and version.

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What is the storage capacity for my email boxes?
The current limit for email capacity is 250MB of storage space for domain email and 100MB for covad.net email.

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What is the maximum size message I can send or receive via email?
Currently, Covad limits the maximum message size, incoming or outgoing, and including attachments, to 10MB. Messages exceeding that threshold will not be sent from or deposited into your email mailbox.

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Is there a limit to the number of email addresses I can send any one message to?
Each email message can have up to 100 recipients.

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Does Covad provide mail-backup or mail-bagging capabilities?
At this time, Covad does not provide these services, although we are constantly looking into ways to improve our services and expect to offer this in the future.

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Can I see how much of my mailbox quota I have used so far?
Yes. Click on the Manage My Email link in My Covad Account, then the Usage tab in EasyMail. There you can see the amount of space used by email account. The percentage is not a total of the box space for that account but rather a percentage of all the accounts combined. These stats are not live and are only a snapshot taken every night at approximately midnight EST.

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Can I relay email through Covad servers (SMTP Relay)?
Although Covad's servers will allow SMTP Relay, it is not advised. A valid covad.net email account must be set up in the SMTP setup of the mail client. Because covad.net email accounts are consumer accounts and are designed for general home consumer use, many customers using SMTP relay for their business needs may violate Covad's Acceptable Usage Policy, which we advise you to review. Covad does not block port 25 in through the network. It is advised that instead of using SMTP relay, customers use their provider's SMTP server for sending third party hosted mail.

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What is webmail?
Webmail is another way to send and receive email from home or on the road. WebMail is email that is accessible on a standard Web browser (e.g. Netscape Navigator or Internet Explorer).

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How do I access webmail?
To access webmail for covad.net email accounts, follow these simple steps:
1. Log onto http://webmail.covad.net
2. Enter your email username and password.

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Can I set up an alias to an email account?
At this time, Covad does not offer this service for covad.net email accounts. However, you can forward email from your covad.net account to another address.

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Does Covad support auto-forwarding of my email to another address?
Yes. To forward your mail click on the Preferences icon on the top of the Webmail interface, then click on the Mail Preferences link. In the field To receive mail on your mobile device or alternative email address enter it here, enter the email address you wish to forward to. Note: This feature is only available in Webmail and cannot be accessed in the covad.net EasyMail setup.

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Can I reactivate a previously deleted email address?
Yes, assuming another customer has not created the same email address after the time of deletion. The only exception to this is the primary email account associated with your My Covad Account. Although this cannot be deleted from EasyMail, closing your My Covad Account does delete this address and it cannot be reused.

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What is spam?
Spam is another word for junk mail sent to your email account.

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What is Covad doing to stop spam?
Stopping SPAM is a top priority for Covad. We have configured our mail servers to automatically notify our mail administrators whenever certain patterns are recognized in any large number of incoming or outgoing mail messages. For example, a large number of messages with substantially the same subject header, or of the same length, or numerous groups of messages all sent to the same number of recipients. These are flagged as potential spam and are either accepted or rejected based on their content. By allowing the server to watch for such patterns, we are able to stop a good deal of unwanted email from reaching our customers. We are also able to stop Covad's servers from becoming a haven for spammers.

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Why am I getting email not addressed to me?
Blind carbon copying or "Bcc" can be useful if you are creating a mailing list, and you wish to ensure that the address of each of your recipients is kept private from the others. So a mailer can set the "To" header to be anything he or she wishes. He or she can then silently tell the mail server, by using the "Bcc," who the actual recipients are. Unfortunately, this feature can also be used by spammers for illegitimate purposes.

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Can you block all messages not addressed to me?
Conceivably, Covad could prevent any mail without a legitimate "To" header from reaching our customers. However, the downside of this plan is that there is a potential for legitimate mail (e.g. mailing list messages addressed to "mailing list recipients" rather than a specific covad.net address) being blocked. Furthermore, to program our mail servers to scan through every incoming mail message and verify that its "To" header matches that of its intended recipient would significantly degrade the overall performance of those servers. Our top priority is that none of our customers' legitimate mail be bounced and that we deliver quality service.

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Where did the spammer get my email address? Does Covad sell my email address?
In the interest of ensuring your privacy, Covad does not, in any way, publicize your email address or any other subscriber information. All such data is kept strictly confidential. This is not only our own internal policy, but a requirement of federal law as well.

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What should I do if I am getting a lot of SPAM? Does Covad allow me to set my SPAM filtering settings?
Covad gives you full control to manage your own SPAM settings. SPAM Blocker, located in the EasyMail tab, allows you to set a variety of SPAM settings including filtering strength, delivery options, languages, and Always Allow and Block lists. These features can also be accessed via the Webmail platform.

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What can I do if I believe that a significant amount of legitimate emails are being blocked?
By default, Covad sets all users' SPAM settings to Off. You have full control to enable SPAM filtering and modify these settings to your preference including having your email tagged and delivered to your email account or quarantining it for further review. If the quarantine feature is used, the quarantined mail is saved in the "Junk" folder in Webmail. Note that you cannot view the quarantined mail using a POP email client and this mail will build up and count towards your quota. To view quarantined mail using a mail client an IMAP client must be set up and the SPAM folder made visible.

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Can I have email quarantined? Where can I review quarantined email?
In the Advanced settings of SPAM Blocker, you can select the option to have SPAM quarantined. Any email quarantined will be viewable directly in the SPAM setting for EasyMail under the advanced tab or in the Junk mail folder in Webmail. You may also view this folder by setting up an IMAP client. Please note that until this email is deleted, it counts toward your email box limit.

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How frequently does Covad scan email messages for viruses?
All email messages are scanned for viruses when they arrive at the Covad server. Also, any messages sent by any Covad email user will be scanned for viruses before the email is sent to a recipient.

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How frequently is the Covad anti-virus software updated?
The anti-virus software checks for updates twice a day. This helps to continuously maintain the anti-virus software and keep the data files up to date.

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What happens when an email virus is detected in an attachment?
If Covad detects a virus in an email attachment, it will be removed and you will be notified via email that the attachment was deleted because of a detected virus.

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Can I get my email attachment back if it is deleted?
Once the email attachment is removed from a message you cannot get the attachment back. You will need to notify the sender about the infected attachment and request that it be re-sent after it is disinfected.

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Do I have the option of not selecting anti-virus protection?
By default, the anti-virus software is active and helps protect all Covad email customers. We cannot turn this feature off for select customers at this time.